We’re here to help 🐾

Have a question about an order, a product, delivery, or anything else? Reach out anytime. Whether it’s big or small, we’re always happy to hear from you.

Fluff Happens is a South African online pet store.

Company registration number: 2025 / 856067 / 07
Country: South Africa
Website: www.fluffhappens.co.za
Email: info@fluffhappens.co.za  / admin@fluffhappens.co.za

Our primary customer support channel is email so we can keep accurate records of each order query.

We aim to respond within 1–3 business days.

Support hours:
Monday to Friday, excluding South African public holidays.

For order support, please include your order number, full name, the email address used at checkout, and a clear description of your query.

For delivery updates, please use our Track Your Order page. If your tracking has not updated or you need help, contact us at info@fluffhappens.co.za with your order number.

Prefer not to email directly? Fill in the form below and we’ll be in touch soon.

Thank you for supporting Fluff Happens — every message and every order helps our little store grow and bring more fluff, care, and joy to pets and their people.